Effective Date: 18/08/2026

At Skin Glade, we are committed to delivering your skincare products safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

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  All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  
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  You will receive another notification when your order has shipped.
  
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  During high-volume periods (such as holidays, promotions, or sales), processing times may be slightly longer.
  

2. Shipping Rates & Delivery Estimates

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  Shipping charges for your order will be calculated and displayed at checkout.
  
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  We partner with trusted carriers (such as USPS, FedEx, or UPS) to ensure timely delivery.
  
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  Estimated delivery time:
  
  
  Domestic (USA): 10–15 business days.
  
  
  International: 10–21 business days (depending on the destination and customs clearance).
  
  
  

Note: Delivery times are estimates and may vary due to external factors such as customs delays, courier issues, or weather conditions.

3. Shipping Confirmation & Order Tracking

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  Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  
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  The tracking information will be active within 24 hours.
  

4. Customs, Duties & Taxes (For International Orders)

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  Skin Glade is not responsible for any customs fees, duties, or taxes applied to your order.
  
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  All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  

5. Damaged, Lost, or Delayed Shipments

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  We are not liable for delays caused by courier services or customs.
  
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  If your order arrives damaged, please contact us immediately at ldr.ecomstorebuiler@gmail.com with your order number and photos.
  
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  If your order is lost in transit, we will work with the courier to resolve the issue.
  

6. Incorrect Shipping Information

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  Customers are responsible for providing the correct shipping address.
  
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  If an order is returned due to incorrect or incomplete address details, reshipping costs will be the responsibility of the customer.
  

7. Free Shipping Offers

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  From time to time, we may offer free shipping promotions.
  
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  These will be clearly displayed on our website and will apply automatically at checkout when eligibility criteria are met.
  

8. Contact Us

For any shipping-related questions, please contact us at:
📧 ldr.ecomstorebuiler@gmail.com
🌐 www.skinglade.com

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

• The items with the original receipt are returned within 30 days of purchase.

• Items must be in the original condition as purchased with all labels/tickets attached.

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).